Mizan empowering courts, enhancing justice

Transforming Court Management with Mizan

Mizan represents a revolutionary leap in court management technology, designed to enhance to automate all case types and court levels, Mizan ensures streamlined, effective, and reliable case management, it efficiently manages the entire case life cycle, from initial registration to final disposition. This holistic approach not only improves workflow efficiency but also ensures that every step of the case is tracked and documented meticulously. With automated case scheduling, notifications, and document management, Mizan reduces administrative burdens and accelerates case processing.

With 23+ years of operation, Mizan has successfully managed 4,543,591+ cases, 26,661,136+ documents, 1,878,536 notary public documents 1,000,000+ marriage and divorce documents

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mizan@courts.gov.ps
About the evolution of MIZAN

From Initial version to a Global Model

Over two decades, Mizan has evolved from its initial development in 2001 as a file management system to a case management system, and finally to a comprehensive court management system, establishing itself as a global model.


The journey of Mizan began in 2001 when the High Judicial Council (HJC) decided to automate judicial processes. The initial version of Mizan was developed and implemented across all regular courts. In 2009, the UNDP introduced a new version of Mizan, MIZAN ||. In 2023, the expansion of the Mizan II model beyond regular courts to include family, military, administrative, and constitutional courts has opened the way for development of new version of Mizan, New MIZAN, This new version will integrate advanced technology and artificial intelligence (AI), setting a new standard in court management and further enhancing judicial efficiency and effectiveness.

Mizan between Dreams and Reality (2001- 2024)

Digitization: Addressing technology and early development (2001 - 2002)

In early 2001, The first version of MIZAN was developed and installed in the Ramallah Conciliation Court, marking the start of the HJC Information Technology revolution. This version was created for file archiving and case management specifically for the Conciliation Courts focused on electronic case registration, issuing notifications, and archiving documents and files related to the cases.

Digitalization: Development of MIZAN 1 for Case Management (2002 - 2009)

In 2006, MIZAN 1 was developed to meet the needs of all Palestinian courts, including civil, criminal, and enforcement cases, this version supported case registration, notification issuance, report generation, and electronic session minutes printing, the system was limited to court, and prosecution uses without any integration with related judicial bodies or different departments of the High Judicial Council.

Digital Transformation: Development of MIZAN 2 for Court and Prosecution Management (2009 - 2023)

A strategic vision was established to develop a new version of the case management program, called MIZAN 2, which provided interconnected services to judicial institutions and the relevant ministry, MIZAN was expanded to provide quick services to the public, lawyers, and various court departments, including notary services, enforcement departments, and family courts concerning marriage and divorce contracts.

New Generation of Mizan AI: Advancement to MIZAN 3 with Artificial Intelligence features (2023 - Present)

MIZAN 3 is under development to offer intelligent services using artificial intelligence. This version involves analyzing vast amounts of data and linking it with legal information to implement concepts such as predicting optimal case duration, assessing risks based on court data and crime distribution, self-verifying documents, and providing legal advice, especially for cassation court cases.

Features That Set Us Apart

Mizan Court ManagementBest Practices

  • e-services: Citizens can access documents and fullow up on cases online, reducing in-person court visits and streamlining legal procedures, making them quicker and more accessible to the public.
  • Inter-Agency Collaboration: Interconnectivity between justice institutions facilitates data exchange and integration, using secure channels, which reduce the dependency on physical file exchange, and the need to enter data multiple times. Communication channels ensure a more integrated and effective judicial system.
  • System Customization: Customizing Mizan II to provide tailored features for each institution increases its relevance and user satisfaction.
  • Participatory Approach: In advance agreement on the system features and development parameters among all justice chain actors, ensures a smooth flow of information and buy-in from the institution's leadership.
  • User-Centric Design: Focus on user-friendly services improves public engagement.
  • Training and Capacity Building: On-job and specialized training for both system developers and users ensure that Mizan continues to be used and improved by the various institutions based on constant user feedback and troubleshooting processes by the sector’s IT units.

    • Benefits
    With Our MIZAN

    Enhanced Efficiency

    Streamlined Processes: Automates and optimizes case management tasks, reducing manual effort and speeding up case processing.
    Centralized Data: Consolidates case information in a single system, allowing for quicker access and management.

    Improved Accuracy

    Error Reduction: Minimizes manual data entry errors through automated data capture and processing.
    Consistent Records: Ensures consistency and accuracy in case records and judicial documentation.

    Increased Transparency

    Real-Time Access: Provides real-time updates on case status, court schedules, and hearing outcomes, enhancing transparency for all stakeholders.
    Audit Trails: Maintains comprehensive logs of system activity, facilitating auditing and accountability.

    Reduced Corruption

    Reduces opportunities for corrupt practices through transparent and automated processes.
    Maintains detailed logs and records of all system activities, supporting accountability and reducing the likelihood of fraudulent actions.
    Limits access to sensitive information and decision-making processes to authorized personnel only, minimizing the risk of undue influence.

    MIAZAN court management system

    Lessons and
    Opportunities

    Creative. Innovative. Ideas

    We don’t just work with code. We work with people

    National Ownership:

    Locally developed software and strong IT capacity are crucial for sustainability.

    Technical and Development Partner Collaboration:

    Over 15 years of joint support enabled incremental and steady system expansion.

    Expansion of Digital Services:

    Mizan’s success opens opportunities to further digital services expansion

    Regional Collaboration and Knowledge Sharing:

    DescriptionRegional conferences and south- south cooperation enable experience sharing, driving regional improvements in e-justice systems.

    Integration with Other Government Services:

    Digital transformation in the justice sector creates opportunities for integrating similar digital solutions across other government sectors, fostering a comprehensive e-government framework.

    Enhanced User Engagement:

    Development of user-friendly platforms like the e-Justice project offers opportunities to engage citizens and improve access to justice services.

    7,535+

    registered lawyers

    151k

    Citizen using MIZAN

    MIZAN court management system

    Impact Over Years

    The e-Justice initiative has transformed Palestine’s judicial system by digitizing processes, empowering women, and enhancing accessibility, efficiency, transparency, and reducing corruption.

    The Mizan system is pivotal in promoting equal access to justice, reducing transactional costs, and mitigating corruption.

    It enables justice institutions to produce reports automatically, fostering transparency and accountability. Integrating the Al-Muqtafi database enhances access to legal information, linking over 50,000 legislative pieces.

    Additionally, Mizan has improved access to justice for women, allowing digital transfers of alimony orders and managing juvenile protection cases.

    These successes are supported by partnerships, making Mizan a digital public good adaptable to other contexts.

    MIZAN Main Beneficiaries ​

    High Judicial Council

    Mizan 2 HJC is an integrated electronic program that manages the civil and criminal proceedings and enables follow up of all cases from their registration until they are disposed.

    Public Prosecution

    Mizan 2 PP is an integrated electronic program that manages the prosecution of criminal cases, and enables follow up of all cases from their registration by the Public Prosecution until the case is electronically referred to the competent court.

    Shariaa` courts

    MIZAN 2 is an electronic case management and documentation system (entailing document management and archiving), through which, Family Courts process all their documents (first instance, appeal and high court) and follow up on cases, in addition to storing the files in a central database for further processing or final archiving

    Supreme Constitutional Court

    Mizan 2 Supreme Constitutional Court is an integrated electronic program that manages the constitutional cases and enables follow up of all cases from their registration until they are disposed.

    Military Court

    Mizan 2 Military Court is an integrated electronic program that manages the military cases and enables follow up of all cases from their registration until they are disposed.

    Next-Gen MIZAN The Ultimate Solution for Court Management

    New MIZAN Empowering e-justice to develop cutting-edge and engaging digital solutions with the e-justice platform. Whether you're managing digital operations or transforming legal processes, new MIZAN is here to deliver immersive and efficient experiences.

    Strategy. Design. Scale

    • Advanced Web Application Development

    AI-Powered Court Management Solutions
    OUR Features

    Mizan Court Management Features

    Comprehensive Case Management

    • End-to-End Case Tracking: Manage the entire case lifecycle from registration to disposition with real-time updates and detailed tracking.
    • Automated Case Scheduling: Streamline the scheduling of hearings, deadlines, and appointments with automated reminders and notifications.

    Advanced Document Management

    • Centralized Document Repository: Store, organize, and retrieve all case-related documents in a secure, centralized location.
    • Electronic Filing and Submission: Enable efficient electronic filing of documents and evidence, reducing paperwork and physical storage needs.

    Real-Time Access and Updates

    • Web Services: Provide real-time access to case status, court schedules, and hearing updates for judges, legal professionals, and the public.
    • Mobile Access: Access case information and manage court operations from any device with a user-friendly mobile interface.
    • Self-service kiosk: all lawyers and public to submit and check the case information 24/7. The kiosks are allocated outside the main courts and enforcement department functioning around the clock.

    Enhanced Security and Data Protection

    • Robust Encryption: Ensure sensitive case data is protected with advanced encryption and security protocols.
    • Access Controls: Implement advanced access controls to manage who can view and modify case information with an advanced logfile

    Integrated Communication Tools

    • Notifications: automatic generate notifications and alerts for case updates, court dates, and deadlines.
    • Internal Messaging: Facilitate secure internal communication between court staff, judges, and lawyers.

    Advanced Analytics and Reporting

    • Customizable Reports: Generate detailed reports on case status, court performance, and resource utilization.
    • Data Analytics: Utilize analytical tools to gain insights into case trends and operational efficiency.

    User-Friendly Interface

    • Intuitive Design: Navigate the system with ease using a user-friendly and intuitive interface tailored for all users.
    • Personalized Dashboards: Customize dashboards to display relevant information and quick access to frequently used features.

    Seamless Integration

    • System Interoperability: Integrate with existing judicial and governmental systems for streamlined operations and data consistency.
    • API Support: Use APIs to connect with other software solutions and expand functionality.

    Scalable Solutions

    Services:

    • Adaptability: Scale the system to accommodate growing case volumes and additional court types as needed.
    • Flexible Configuration: Customize the system to meet specific requirements of different courts and jurisdictions.

    E-Payment Integration

    • Online Payment Processing: Facilitate electronic payment of fines, fees, and other court-related charges through a secure online portal.
    • Secure Transactions: Process payment transactions securely with advanced encryption and fraud prevention measures.
    • Integration with Financial Systems: Seamlessly integrate e-payment solutions with existing financial and accounting models for efficient reconciliation and reporting.

    Training and Support

    • Comprehensive Training: Provide thorough training for users to ensure effective utilization of the system.
    • Ongoing Support: Access dedicated support and resources for troubleshooting and system enhancements.

    MIZAN Success Stories Feedback from Mizan II Users

    87% of the respondents are satisfied with the program and its services

    Users survey

    91% of the judges stated Mizan is an effective tool to speed up the litigation process.

    judges survey

    MIZAN
    Globally

    Milestones for improving access to justice through digitalization of the justice systems in Palestine, supported by UNDP/PAPP and the Sawasya Joint Programme in pursuant of South-South Triangular and Cooperation (SSTC):

    2018

  • Mizan 2 was adopted as the source for a number of SDG 16 indicators by the Palestine central bureau of statistics.
  • e-Justice services’ matrix was developed by the national e-justice committee to introduce cutting-edge e-services and ensure interconnectivity between the various institutions

    • 2019

  • Showcasing the Mizan 2 in a Regional Conference on e-justice and electronic case management systems in the dead sea/Jordan, sparked regional discussions on automation in the justice sector, drawing attention to regional successes and possibility of South-South cooperation

    • 2020

  • Launching a public media campaign on justice services including e-services to enhance public awareness and interaction
  • e-notification, e-notary public appointments were rolled out, in addition to the instillation of additional 24/7 self-service kiosks at enforcement departments as an innovative way to counter the COVID-19 pandemic restrictions. These services were recognized by development partners as advanced services compared to what is available in developed countries

    • 2022

  • First initiative to put the Mizan 2 system on the global stage and beyond the region through application to UNDP Digital-X catalogue, competing against hundreds of applications from around the world
  • UNDP/PAPP through Sawasya 2 collaborated with the Chief Digital Office, and UNDP GROLHR to launch the Justice Future CoLab in the World Justice Forum meeting in the Hague

    • 2023

  • UNDP GRoLHR, RBAS and CDO assessed the transferability and scalability of Mizan 2 and issued a transferability assessment including a guide that was adopted by the CoLab on Digital Case Management Transformation - Process and Timeline
  • The CDO showcased Mizan 2 at a global event, highlighting its use in digital justice to over 200 participants.
  • Presenting the Mizan 2 as a Game-changing digital solutions to accelerate the SDG 16 in the first ever SDG Digital Action Day .
    Mizan 2 was one of 34 global digital solutions selected for advancing SDGs, chosen from over 300 initial entries.
  • The Sawasya team developed and presented a global e-Justice Initiative that built on Mizan success model. The initiative was presented to both UNDP and the CDO

    • 2024

  • Feb : Following a request by the CoLab and UNDP Morrocco, Sawasya presented the Mizan 2 in the conference with a live demo of the system’s features to a large number of audiences from the Arab region and Africa.
  • Mar : Presenting the Mizan system and model to colleagues from SIGOB team from UNDP’s bureau of Latin America. The session was organized by the CDO.
  • Apr : Presenting the Mizan as a successful model advocating for the Digital Public Goods and open-source software concept to further scale up existing solutions in the area of e-justice. The presentation included UNDP and CDP colleagues from countries that are involved in developing e-justice solutions
  • May : Presenting our experience to the UNDP colleagues in Malawi who are embarking on developing a software for case and court management. Offering them the pros and cons of developing the software from zero, and showcasing the method of Mizan development and the potential for adopting the software
  • Sep : Awarded second place for the category of peace in the SDG Digital Action Day 2024. The GameChangers’ Award for the category had 20 applications shortlisted out of 1180 submissions worldwide for all the categories from 126 countries.

    • What People Say

    When an unknown printer took A galley of type and scrambled it to make a type specimen Book. It has survived not only Five centuries.

    Charli Hapan

    What People Say

    When an unknown printer took A galley of type and scrambled it to make a type specimen Book. It has survived not only Five centuries.

    Charli Hapan